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Refund & Cancellation Policy

Last Updated: 09 February 2026

This Refund & Cancellation Policy describes how refunds and cancellations are handled by Fredrikedge. By making a payment on https://fredrikedge.com, you agree to the terms outlined below.

1. Nature of Services

Fredrikedge provides digital and IT services, including:

  • SEO & Digital Marketing

  • Website Design & Development

  • Mobile App Development

  • E-commerce Solutions

As these are intangible, customized, and digitally delivered services, refunds are limited as described below.

2. Refund Policy (Razorpay Compliant)

Payments made for Fredrikedge services are non-refundable once the service has commenced, except in the following cases:

  • Duplicate or excess payment

  • Payment received for a service that was not initiated due to internal reasons from Fredrikedge

Any refund request will be reviewed internally before approval.

3. Cancellation Rights

You may cancel your order within 7 days, without providing a reason.

The cancellation period begins from:

  • The day you receive any materials, or

  • The day a third party (other than the carrier) receives the materials on your behalf

To request cancellation, contact us via:

📧 Email: info@fredrikedge.com
📞 Phone: +91 98848 94441
📮 Mail:
18 A, VOC Street,
Kaikankuppam,
Valasaravakkam,
Chennai – 600087

4. Refund Timeline

If your cancellation or refund request is approved:

  • Refunds will be processed within 7 business days

  • The refund will be credited to the original payment method

  • No additional refund or processing fees will be charged by Fredrikedge

  • Payment gateway or bank processing times may vary

5. Non-Refundable Cases

Refunds will not be provided for:

  • Services already initiated or delivered

  • Customized or personalized digital services

  • Dissatisfaction due to expectations not specified in writing

  • SEO rankings, traffic, leads, or revenue outcomes

  • Delays caused by missing inputs or approvals from the client

6. Contact Information

For refund or cancellation requests, contact:

📞 Contact Person: Sutha M
📱 Mobile: +91 98848 94441
📧 Email: info@fredrikedge.com

📦 Shipping & Delivery Policy

Last Updated: 09 February 2026

This Shipping & Delivery Policy explains how services and deliverables are provided by Fredrikedge.

1. No Physical Shipping

Fredrikedge does not sell or ship physical products.
All services and deliverables are digital in nature.

2. Mode of Delivery

Services and deliverables are provided through:

  • Email communication

  • Secure cloud storage links (Google Drive, Dropbox, etc.)

  • Client dashboards or project management tools

  • Live deployment on hosting or servers

3. Delivery Timelines

  • Delivery timelines are defined in the approved proposal or agreement

  • Timelines depend on project scope, revisions, and client responsiveness

  • Delays caused by incomplete inputs or approvals from the client are not the responsibility of Fredrikedge

4. Shipping Charges

There are no shipping or delivery charges, as no physical goods are shipped.

5. International Delivery

Since all services are delivered digitally:

  • We serve both Indian and international clients

  • No geographical restrictions or shipping fees apply

6. Contact Information

For delivery-related queries, contact:

📞 Contact Person: Sutha M
📱 Mobile: +91 98848 94441
📧 Email: info@fredrikedge.com